Privacy & Policy

MEDICURES - Privacy Policy

Effective Date: 30.09.2026

Last Updated: 30.09.2026

MEDICURES ("we", "us", "our") is a technology platform providing Ride Booking, Vehicle Rental, Parcel Booking and Ambulance Booking services.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and how it is protected.

1. Information We Collect

Depending on the service you use, we may collect:

1.  Name, mobile number and email address
2.  Pickup and destination addresses
3. Precise location/GPS information
4.  Booking and trip details
5. Vehicle, driver and ambulance details
6. Parcel sender and receiver information
7. Payment and transaction information
8. Identity or vehicle documents where required
9. Basic patient/medical information required for ambulance booking
10.  Information you provide to customer support
11. Device, app, crash and technical information
12. We collect only information reasonably required to provide and improve our services.

2.We use information to:

1. Create and manage your account
2. Process and manage bookings
3. Assign drivers, vehicles and ambulances
4. Provide live location and trip tracking
5. Facilitate parcel pickup and delivery
6. Coordinate ambulance transportation
7. Process payments, refunds and invoices
8. Provide customer support
9. Send booking and service notifications
10.  Prevent fraud, misuse and security threats
11.  Improve our application and services
12.  Comply with applicable laws

3. Location Information

Location access is required for features such as ride booking, ambulance dispatch, parcel pickup/delivery and live trip tracking.

We may collect precise location when required to provide these services. Location access can be controlled through your device settings; however, disabling required location access may prevent certain services from working correctly.

4. Sharing of Information

We may share relevant information with:

1. Drivers and vehicle partners
2. Ambulance operators and medical transport personnel
3. Parcel delivery partners
4.  Hospitals or healthcare facilities where required for ambulance coordination
5. Payment and technology service providers
6. Maps, communication and hosting providers
7. Government or law-enforcement authorities where legally required

We do not sell personal information to third parties for advertising purposes.

5. Ambulance Services

For ambulance bookings, we may collect limited patient and medical information necessary to arrange transportation.

MEDICURES is a technology and transportation coordination platform and does not replace professional medical advice, diagnosis or treatment.

6. Payment Information

Payments may be processed through authorized third-party payment providers. We generally do not store complete card numbers or CVV information.

7. Data Security

We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, misuse, loss or disclosure.

No electronic system can be guaranteed to be completely secure.

8. Data Retention

We retain information only for as long as reasonably necessary to provide services, maintain business and transaction records, prevent fraud, resolve disputes and comply with applicable legal requirements.

9. Account Deletion

You may request deletion of your MEDICURES account:

In App: Profile ? Settings ? Delete Account

Online: [ACCOUNT DELETION URL]

Certain information may be retained where required by law or necessary for legitimate legal, security or financial purposes.

10. Children's Privacy

MEDICURES is not intended for children. We do not knowingly collect children's personal information in violation of applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website and/or application with the revised "Last Updated" date.

12. Contact Us

MEDICURES

Website: https://medicures.in

Email: support@medicures.in

Address: Kali Pad Ward 10 , Ramrhi Wala Mandal , Dineshpur , Rudrapur , Udham Singh Nagar , Uttarakhand , 263160

Phone: +91 8340136033, +91 +91 9102058314

For privacy or data deletion requests:

Email: support@medicures.in